Shipping and Exchange Policy

This policy applies to physical items (e.g., accessories, vehicle parts) purchased through the EVCOMP platform, if applicable.

1. Shipping

• Orders are dispatched within [2–3] business days.

• Delivery time depends on the destination and courier partner, typically 5–7 business days.

• Tracking details will be provided via email/SMS once the order is shipped.

2. Exchanges

• Exchanges are accepted within 7 days of delivery if the item is defective or damaged.

• Items must be unused, in original packaging, with proof of purchase.

• Shipping costs for return/exchange are borne by the customer unless the product is defective.

3. Non-Returnable Items

• Custom orders or digital downloads are non-returnable and non-exchangeable.